BCCDA's mandate is to provide relevant professional development opportunities to its members.

We have partnered up with ACHIEVE to offer you a series of convenient on line workshops, ready to access at your own pace. ACHIEVE has provided professional development training in the areas of leadership and workplace performance to over 25,000 people each year. 

Dealing with Difficult People 

This workshop explores what is happening in those exchanges and demonstrates how people can adapt their strategies to bring about more productive conversations with those they find difficult. Individual approaches for dealing with difficult people will be discussed, with an emphasis on understanding and adapting one’s approach to create different results. Participants will explore how to deal with patterns of passive aggressiveness, resistance, and chronic anger, and how to begin to change difficult patterns using a straightforward, five-step approach. Details here.

 

 

Dealing with Difficult People-On-demand workshop!

  • February 1 - September 1, 2021
  • Canada