Employment Resource Advisor - Nelson
Be part of a dynamic team committed to making a positive difference in our communities! KCDS, voted the #4 Best Place to Work in Canada for 2020, provides employment and career development services in Nelson, Castlegar, Trail, Slocan, Salmo, and Kaslo.
We are currently seeking individuals to be part of our Employment Resource Advisor team, playing a critical role in assisting clients in the WorkBC Centre Resource hubs in our Castlegar, Nelson and Trail locations.
The Opportunity
Under the direction of the WorkBC Centre Manager, the Resource Advisor strives to create a welcoming, accessible, informative, inclusive, and culturally appropriate environment that supports and assists individuals to prepare for, secure, and maintain sustainable employment.
PRIMARY RESPONSIBILITIES
- Orienting clients to the WorkBC Centre and programs
- Assessing clients for eligibility and services and referring to community services where appropriate
- Maintaining WorkBC Centre resources (including job boards, ‘How to’ resources, cover letter and resume templates, etc.)
- Ensuring seamless client service through clear and accurate communications, scheduling, documentation, data entry and more
- Maintaining WorkBC Centre computers/software, office equipment, and hard copy resources to ensure smooth and timely operations in a high-demand environment
- Providing Outreach services as required
QUALIFICATIONS REQUIRED
Skills and Abilities
- Excellent communication skills: ability to develop and maintain a respectful, collaborative and productive relationship with clients, colleagues, community, service providers and employers
- Proficient at working independently and enjoys being part of a highly collaborative team
- Ability to provide service in a variety of formats; 1 to 1, in groups, online, and over the phone
- Highly proficient with computers, equipment and technology used to support clients in their job search; MS Office programs, web-based assessment tools, social media platforms, web-based research tools, and web-based learning platforms
- Strong conflict resolution skills, ability to manage difficult situations and respond effectively to client complaints and clients in crisis
- Able to adapt productively to changes in workflow and operational priorities in the work environment
- Demonstrates excellent organization and time-management skills
Education and Experience
- Bachelor’s degree in a related discipline or demonstration of a combination of relevant experience and training
- Minimum 2 years of experience providing client/customer service
- Minimum 2 years of experience working with individuals with complex barriers and broad range of cultural backgrounds an asset
Additional requirements
- Must be eligible to work in Canada
- Must consent to a Criminal Record Check as required
- Travel to other service locations may occasionally be required
Wage: Competitive with exceptional benefits
Position Type: Full-time, 35 hours per week
How to Apply: Send resume and cover letter to: careers@kcds.ca with ERA in subject line
About Us
We deliver the WorkBC program and full range of services as well as a range of programs and workshops that empower individuals, employers and communities economically and socially through career development, employment counselling, and human resource planning. KCDS is a dynamic, diverse and change-responsive centre of excellence.
KCDS is committed to diversity, inclusion and respect in the workplace and welcomes applicants from all groups who may contribute to the diversity of KCDS. For more information please visit kcds.ca/about.
