Job Description: Coordinator – Commercial/Institutional Section, Translation Services

Company: MOSAIC
Location: Vancouver, British Columbia (Lower Mainland)
Job Category: Management
Job Type: Full-Time
Salary: Not Specified

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Coordinator – Commercial/Institutional Section, Translation Services

Coordinator – Commercial/Institutional Section,

Translation Services

Vancouver Location

POSITION:	Coordinator, Translation Services
DEPARTMENT:	Employment, Language, & Social Enterprise
POSITION FUNCTION:
The Coordinator – Commercial/Institutional Section, Translation Services, assists the Manager of Translation Services with the processing of translation requests, coordination of the pool of professional translators, quality assurance, and the timely delivery of translations and related services to ensure the satisfaction of clients, contractors, and user agencies. KEY RESPONSIBILITIES: Coordinate and implement deliverables stipulated in contracts; inform manager of achievement of contractual outcomes; prepare regular reports for the manager on the achievement of quality standards Answer Inquires regarding the translation services and projects, provide quotes, and provide all relevant information to appropriate staff Implement all required translation quality control specifications before their delivery to customers; work with translators to ensure quality control measures are implemented Ensure contractors understand and follow policies, procedures, and practice standards With the manager, provide input to setting annual financial targets for the section; authorize expenditures within the position’s limit Oversee financial aspects of translation projects; make sure quotes are competitive, realistic and profit generating; make sure projects do not go over budget Ensure financial growth of the Translation Services Respond to customer/client complaints and, with the Manager, resolve them Perform administrative duties related to translation services as assigned Assist the manager with overall operations QUALIFICATIONS: Post-secondary education, preferably in the field of translation, linguistics or languages. Second language an asset 4 years of experience in the language services industry Excellent written and spoken English Experience in working with individuals from diverse cultural backgrounds Ability to work independently, to supervise staff, and to organize workload efficiently Highly organized with strong time management skills. Able to work and stay calm under tight timeline pressure environment. Excellent people skills required for frequent contacts with clients, contractors and staff Excellent word processing skills and strong attention to detail Effective organizational abilities, sound judgment and initiative Tactfulness and patient approach to clients’ needs
HOURS:	Full-time (35 hours per week). Working from home is not an option for this position.
STARTING PAY:	Annual salary commensurate with the level of experience and qualifications
A competitive benefits package is provided with contracts of at least 1 year in length and which offer a minimum of 17.5 hours of work per week.
HOW TO APPLY: Please apply via email. In the subject line of your email, please type: “Your Name – Coordinator, Translation Services”. Please submit a cover letter and resume in PDF or Word format addressed to: Tanja Krzman Manager, MOSAIC Translation Services 5575 Boundary Road Vancouver, BC V5R 2P9 Email both the cover letter and resume to tkrzman@mosaicbc.org We thank all applicants for their interest. However, only applicants considered for an interview will be contacted. Before applying, you must be legally permitted to work in Canada through citizenship or permanent resident status. If you have a work permit, please ensure that it allows you to work for the duration of the position. DEADLINE TO APPLY: July 5, 2022 POSTING DATE: June 29, 2022

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